Refund policy

14-day right of withdrawal

You can cancel your purchase within 14 days without giving any reason. The 14 days start on the day you (or a person you name, other than the carrier) receive the goods. If your order arrives in several parcels, the period starts when you receive the last one.

To cancel, send us a clear statement, for example an email to autoroombg@gmail.com with your order number. You can use the model withdrawal form below, but you do not have to. It is enough to send your statement before the 14 days have passed.

Refunds

We refund all payments we received from you, including the standard delivery cost, without undue delay and at the latest within 14 days of receiving your cancellation. We use the same payment method you used for the order. We may hold the refund until we have received the goods back or you have shown proof that you sent them, whichever comes first.

Sending the goods back

Please send the goods back within 14 days of telling us about the cancellation. You pay the direct cost of the return. Items should be complete and, where possible, in their original packaging. You are only responsible for any loss in value caused by handling the goods more than needed to check their nature, characteristics and functioning (for example, a part that has been fitted to a vehicle or shows signs of use).

Damaged, faulty or wrong items

If an item arrives damaged, faulty or is not what you ordered, contact us and we will send a replacement or refund you in full, including the return cost. This does not affect your statutory rights, including the 2-year legal guarantee of conformity.

Late or lost orders

If your order does not arrive within the stated delivery time, contact us and we will send a replacement or refund you in full.

Model withdrawal form

(Complete and return this form only if you wish to cancel the contract.)

To: Autoroom LTD, Orfei 3, 6000 Stara Zagora, Bulgaria, autoroombg@gmail.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______